Terms of service
. Acceptance of Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you”, “user”, or “customer”) and Hend Fashion (“we”, “us”, or “our”), the operator of the Hend Fashion website available at:
These Terms govern your use of the website and any orders or purchases of products and services offered through it.
By accessing, browsing, registering on, or purchasing from the website, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Return, Exchange, and Refund Policy, which are incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the website.
2. Eligibility
You may use the website and place orders only if you have reached the legal age in your country and have full legal capacity to enter into binding contracts. By using the website, you represent and warrant that you meet these requirements and that all information you provide is accurate, current, complete, and truthful.
We reserve the right to refuse service, cancel accounts or orders, or restrict access if eligibility cannot reasonably be verified.
3. Guest Checkout
You may browse the website and place orders without creating a permanent account. You remain responsible for the accuracy of the information you provide during checkout, including billing and shipping details, and for ensuring that your email address and phone number are correct in order to receive order updates.
4. Accuracy of Information
We make reasonable efforts to ensure that all information displayed on the website — including product descriptions, images, specifications, pricing, and availability — is accurate and up to date. However, errors or omissions may occasionally occur, and we do not guarantee that all content is entirely error-free.
Product colors displayed on the website may slightly differ from the actual product colors due to screen settings or photography conditions. We reserve the right to correct any errors or update information at any time without prior notice.
5. Orders and Acceptance
The display of products on the website constitutes an invitation to purchase and not a legally binding offer. By placing an order, you are making an offer to purchase the selected products at the displayed price and subject to these Terms. All orders remain subject to our acceptance.
A binding contract is formed only once we send an order confirmation or dispatch the products.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in the following cases:
- Product unavailability or out-of-stock items.
- Errors in pricing or product descriptions.
- Suspected fraud or violation of these Terms.
- Shipping address outside our delivery coverage area.
- Inability to verify payment or identity.
If an order is canceled after payment has been received, the amount paid will be refunded in accordance with our Refund Policy.
6. Pricing and Availability
All prices are displayed in the currency specified on the website and may include or exclude applicable taxes as indicated during checkout. Shipping fees, customs duties, and any additional charges — if applicable — are calculated separately before order confirmation.
Prices and product availability are subject to change without prior notice. The price applicable to your order is the price displayed at the time the order is placed, subject to our right to correct obvious pricing errors. We are not obligated to fulfill orders placed at incorrect prices and reserve the right to cancel such orders and refund any amounts paid.
7. Product Descriptions
We strive to describe our products as accurately as possible. We sell physical products, and product images displayed on the website are for illustrative purposes only. Actual products may vary slightly in appearance or color.
All sizes, weights, dimensions, and capacities provided are approximate. We do not guarantee that product descriptions or other content on the website will always be complete, accurate, or error-free.
8. Payment Terms
We accept payment through Apple Pay and Cash on Delivery.
By providing payment information, you confirm that you are authorized to use the selected payment method and that all information provided is accurate and complete. Payments are processed securely through our payment partners, and we do not store full card details on our servers.
If a payment is declined, reversed, charged back, or fails for any reason, we reserve the right to suspend or cancel the order or hold shipment until an alternative payment method is provided.
9. Shipping and Delivery
We aim to ship and deliver orders within the estimated timeframe displayed during checkout; however, all delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on destination, shipping carrier, customs procedures, public holidays, weather conditions, and other circumstances beyond our control.
Responsibility for the products passes to you once the products are delivered to the address you provided. You are responsible for ensuring that the shipping address is accurate and that someone is available to receive the order.
10. Delays and Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, wars, civil unrest, pandemics, strikes, government actions, shipping disruptions, or interruptions to electricity or internet services.
11. Promotions, Discounts, and Coupon Codes
From time to time, we may offer promotions, discount codes, or special offers. Each promotion is subject to its own terms and conditions, which may include restrictions relating to products, minimum purchase requirements, validity periods, or combination with other offers.
Promo codes are non-transferable and cannot be redeemed for cash. We reserve the right to modify or cancel any promotion at any time without prior notice.
12. Order Cancellation
You may request cancellation of your order before it has been shipped by contacting us through:
Once the order has been shipped, it cannot be canceled, but it may be returned in accordance with our Return and Exchange Policy.
13. Returns and Refunds
All returns, exchanges, and refunds are subject to our Return and Exchange Policy, which forms an integral part of these Terms.
By placing an order, you acknowledge that you have read and agreed to this policy. The standard return period is 14 days from the date of delivery, subject to the conditions outlined in the policy.